Exceptional service from the front desk staff made a difference. they promptly addressed my requests, ensuring my room was quiet and comfortable. The gel manicure I received at the spa lasted impressively long, showcasing the quality of their services. However, breakfast was a bit hectic, and I found some of the dining prices to be on the steep side. While the location was excellent for exploring the city, navigating the busy breakfast rush was challenging.

From the moment I walked in, the staff made me feel at home. My room was a spacious Deluxe King Room with a luxurious soaking tub that truly elevated my relaxation game. The spa services? They were top-notch – I indulged in a massage that melted away the stress from my travels.

would recommend ❤️❤️

I spent 5 nights in a Double Room with Two Queen Beds and absolutely loved the luxurious ambiance, especially the fantastic room service that brought me morning tea with a little succulent plant! The indoor swimming pool and spa treatments were perfect for unwinding after a long day. Just a heads-up, the elevator wait time could be a bit long during peak hours, but it didn't ruin my experience at all. 😊

The recent stay at Jw Marriott was excellent, providing a comfortable and well-equipped room that suited my business needs perfectly. The staff demonstrated a high level of professionalism and efficiency in assisting with my work requirements, ensuring that I had everything set up for meetings and presentations. The location was ideal, allowing easy access to both my business events and key city attractions.

Room service took longer than expected on one occasion.

Solid room layout with a decent city view, providing easy access to the downtown area. The executive lounge offered a basic breakfast spread, enough to kickstart the day without needing to leave the hotel.

Upon arrival, check-in was surprisingly slow, with only one person handling a long line. this made the wait drag on. The promised city view turned out to be an office building staring back, disappointing for a stay that highlighted city sights. Housekeeping missed cleaning crucial aspects of the room, specifically the toilet, leading to irritation during the stay despite multiple requests. Dining options fell short, particularly in-room meals that were less than appetizing, leaving a bit to be desired for a luxury brand. Additionally, no turndown service was offered, which felt like a miss on their part for such a tiered hotel.

This place suits me perfectly with its 24-hour reception, indoor swimming pool, and bar area. I remember my first stay when the staff helped me with early check-in. I highly recommend visiting the spa for a massage!

Had an amazing time with friends! We hit up the Skydeck and took a stroll through Millennium Park. The hotel is super convenient to all the main attractions, and the staff were very friendly. Rooms were clean and comfortable. A lot of great dining options nearby. The room service was on point.

One downside was the bar service. We had to wait quite a bit for our bill after ordering drinks, which was annoying during our busy stay.

The hotel is in an excellent location, making it easy to explore nearby attractions like Millennium Park and the Riverwalk. I especially enjoyed the beautiful room and the fantastic soaking tub. The staff at the front desk and bellhops were extremely helpful and made our stay pleasant. It was unfortunate that the pool was out of service during our visit, which disappointed the kids, but overall, it was a great experience.

I really loved my stay here, especially enjoying the cozy breakfast with a great coffee and the beautiful indoor pool that helped me unwind after long days. The room service was fantastic too, delivering a lovely tea that came with a sweet little plant, which I took home as a keepsake. The only downside was a minor lamp in my room that didn't work, but it really didn't take away from my overall experience. 🌟

my family holiday was amazing at this hotel. it exceeded my previous stay in chicago with its luxurious amenities and exceptional customer service. we loved the spacious room and the location made it easy to explore the city together.

the air conditioning was ineffective.

We had a fantastic time! The soaking tub was perfect after a long day, and the holiday decorations added such a warm, festive touch. Room service was top-notch. our meals came quickly and were delicious. I'd definitely come back!

The heated lights under the canopy were such a nice touch while waiting for the ride. Had a relaxing bath in the spacious tub after a long day.

Felt so relaxed, no reason to complain.

I loved the indoor pool and the amazing spa experience. The rooms were spacious and quite inviting. Great location meant easy access to local attractions!

Felt really comfortable, no complaint.

This hotel has a stunning lobby and a friendly check-in experience. Even though our room wasn’t ready, they securely stored our luggage, which allowed us to explore the city without worry. The spacious room featured very comfortable beds, and the bathroom was impressively large with plenty of amenities. The personalized touch from Andrew, including his handwritten letter and bottle of wine, truly made our stay special. We felt well taken care of by the attentive staff throughout our visit!

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